Troubleshooting Table

Symptom	Cause	Solution
PC re-boots excessively	Power source	Check Booklet
Lift-Net program crashes	Overflow error	Contact tech support for program update (mainly older pre-96)
Screen updtes slow or outputs responde slow	Multiple programs running	Close all programs but Lift-Net. Be certain Lift-Net is not running in two or more windows.
Lift-Net main screen “FROZEN” (i.e. no action, no cars moving)	Hardware/Software lockup	Verify that the elevators are running. From the Systems menu click on “This Computer Setup” to verify the correct Comm port is selected. Note the condition of the network status LED’s on the M/R scanner LNP card, note any error messages on screen, contact Tech Support Remove power from the M/R scanner wait until all LED’s are off, then reapply power Re-boot the monitoring computer, by turning off the power, 5 sec. Turn back on. Contact Tech Support for instructions to access the raw data input screen.
	High Input Voltage 150 volts or more	Check for correct voltage IO96 boards. (see low input voltage in advanced table) Install de-sensitizing modules.
Some banks are not visible on the Main Screen	Configuration	From the System Menu click on “Visible Banks”. Put a check mark by all the banks you want to see on the Main Screen. Check the edges of the CRT screen to be certain the window has not been “dragged” off of the screen. Lift-Net for LAN verify correct IP address Lift-Net for LAN verify the bank is connected (Remote Sites)
No traffic data available	Configuration	From the Traffic Reports Menu click on “Change Selection Criteria” make sure the date range is valid. Select the banks you wish to generate reports for.
Some menu items are not visible	Password	– Not all Lift-Net features are available to all users. A password may be needed. – Lift-Net will log-out after “x” minutes of inactivity. Log-in again.